Client Information Policy

Schools, Districts, Local Education Agencies, Educational Institutions

Panorama Education, Inc. (“Panorama”, “we”, “our”, or “us”) has a vision for a world in which every student thrives in school, every student benefits from an excellent education, and every student graduates prepared with the knowledge, skills and mindsets they need to thrive in the world. In realizing that vision, we are on a mission to improve education for every student.   

This Client Information Policy applies to personal information provided to Panorama as a service provider by schools, districts, local education agencies or other educational institutions that use its technology platform, services and products pursuant to a written agreement (“Clients”), or collected by Panorama as a service provider at the direction of Clients. Panorama’s written agreements with Clients and applicable laws govern its handling of personal information gathered in its capacity as a service provider.

This Client Information Policy does not apply to personal information gathered when individuals access or interact with Panorama’s company website or otherwise communicate with Panorama via its company website, email, phone or mail. For information about Panorama’s practices relating to such information, please review Panorama’s Website Privacy Policy.  

If you are a parent, guardian, or community member, please visit Privacy, Safety, and Trust at Panorama Education.

  

Information collected 

By using Panorama’s technology platform, products and services, Clients and their users authorize us to collect, use and share information as described in their written agreements with Panorama and allowed by applicable law. Panorama collects personal information only to the extent it believes necessary to provide its services and as allowed by Clients and applicable laws.   

The specific information Panorama collects will depend on the services being provided to a Client, the relevant written agreement and applicable law. Panorama may collect:

Student information. When a Client, its teachers and staff members, students, students’ parents and guardians and other authorized users use Panorama’s technology platform, products and services, they may share information with Panorama, such as student rosters, academic reports, and responses to surveys, which may contain a student’s personal information, such as name, grade and contact information. A Client may request Panorama to conduct student surveys on behalf of the Client, and students may share personal information in their responses. A Client may also request Panorama to provide students with designated user accounts, and Panorama may require personal information, such as name and email address, in order to create and differentiate such user accounts. Panorama collects personal information from students directly only if and as instructed by a Client. Clients are responsible for obtaining any required consents and providing any required disclosures to parents and guardians.  

A Client that suspects personal information of a child under the age of 18 has been submitted without appropriate permission should inform their account representative or contact Panorama at privacy@panoramaed.com.

Client user information. A Client’s teachers, staff members and other authorized users may access Panorama’s technology platform, products and services through designated user accounts. Panorama may collect and use these individuals’ personal information such as name and email address to create and differentiate such user accounts. A Client may also request Panorama to conduct teacher and staff surveys on behalf of the Client, and teachers and staff members may share personal information in responses to these surveys.

Teachers and staff members who reach out to Panorama directly to inquire about its services and products or for other support may identify themselves and share other personal information. They may also share personal information, such as name and email address, when registering for professional development webinars and other events hosted by Panorama. Panorama’s Website Privacy Policy explains how Panorama handles personal information about individuals who access or interact with Panorama’s company website or otherwise communicate with Panorama via its company website, email, phone or mail.   

Parent, guardian and others’ information. When a Client, its teachers and staff members, students and other authorized users use Panorama’s services, they may share personal information about a parent or guardian, such as the parent’s or guardian’s contact information. A Client may also request Panorama to conduct family surveys on behalf of the Client, and parents and guardians may share personal information in responses to these surveys. From time to time, Clients request Panorama to conduct community surveys and invite other stakeholders to submit survey responses, which may include personal information. 

Parents and guardians and others who reach out to Panorama directly to inquire about its services and products or for other support may identify themselves and share other personal information. They may also share personal information, such as name and email address, when registering for informational webinars and other events hosted by Panorama. Panorama’s Website Privacy Policy explains how Panorama handles personal information about individuals who access or interact with Panorama’s company website or otherwise communicate with Panorama via its company website, email, phone or mail.  

Automatically generated information. Just as other similar service providers do, Panorama may gather information that is generated automatically when a user interacts with its technology platform, products and services, website, and email communications, such as IP address, browser type, information about how, how often and when a user engages with a page or feature and whether an email message from Panorama has been opened. Panorama may gather this information using cookies (small data files on a computer’s browser), web beacons (invisible electronic images embedded on web pages) and similar technologies. In some cases, third parties may deliver cookies to the user’s browser on Panorama’s behalf. For example, Panorama uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which uses cookies to help Panorama measure engagement with its technology platform.

Panorama does not use or sell automatically generated information to market or advertise to students. It does not use automated technologies, and it does not allow third parties to use automated technologies, including cookies, to market or advertise to students.

 

Use of information

By using Panorama’s technology platform, products and services, Clients and their users authorize Panorama to collect, use and share information as described in their written agreements with Panorama and allowed by applicable law. Panorama uses personal information only to the extent it believes necessary to provide its service and as allowed by Clients and applicable laws.   

Panorama’s specific use of information will depend on the services being provided to a Client, the relevant written agreement and applicable law. Panorama may use personal information for:

Administering surveys and providing other services for Clients. Panorama may use personal information to configure surveys correctly and to administer them efficiently and accurately. For example, upon a Client’s request, it may use email addresses and physical mailing addresses as necessary to distribute surveys and ensure maximum opportunity for participation in a school climate survey. Panorama may also use personal information to facilitate a Client’s use of Panorama’s platform to support student goals and measure progress towards such goals.

Providing reports and insights to Clients. Panorama may use personal information to provide Clients with reports and insights that help them improve their students’ educational experiences. Panorama cooperates with Clients in providing access to such reports to Client’s intended audiences only.

Research and development. Panorama may use personal information for educational research and development purposes in accordance with its written contracts and applicable laws. For example, Panorama may test tools that could improve reporting, demonstrate the effectiveness of its services, perform validity and benchmarking studies, develop new product features, and make other usability improvements. We may also anonymize and aggregate personal information for additional purposes with Clients’ permission or as allowed under applicable law.

Providing customer support for Clients. Panorama may receive personal information from individuals contacting customer support. Having this information helps Panorama provide efficient and more effective support.

Communicating with Clients as part of the services. Panorama may use personal information to communicate with Clients and their teachers, staff members and other authorized users in connection with the services. For example, the Panorama platform may send a reminder to a teacher to update an intervention plan or notify a teacher that a student response has been submitted. Panorama may also share product recommendations with Clients and notify them about new products, services and features, provide other updates and announce events and programs.

Enhancing Clients’ experience with customizations and usability improvements. Panorama may use automatically generated information to enhance users’ experiences, such as monitoring and improving the effectiveness of Panorama’s platform. It may also use such information to measure engagement with its platform and diagnose and fix technology problems.

 

Sharing and disclosure of information

Panorama shares personal information only to the extent allowed under written agreements with Clients or with their permission, this Client Information Policy and applicable laws as follows:

Upon Client request. Panorama may share information, including personal information, with third parties per a Client’s written request and authorization. For example, a school may instruct Panorama to disclose personal information about a student to a parent or legal guardian.

With service providers. Panorama may disclose information to third parties as necessary for them to facilitate and help us provide our services. For example, if a Client agreement requires Panorama to mail paper surveys to students’ families, Panorama will provide the students’ addresses to a delivery service such as FedEx or the United States Postal Service so the surveys can be delivered to those households. In any such instances, Panorama only contracts with third parties who maintain data privacy and security, and retention policies that are consistent with or exceed, the principles of this Client Information Policy.  

As required by law or to ensure safety. Panorama may be required to disclose or grant access to personal information to law enforcement, government authorities, and other parties in order to comply with law enforcement requests and legal processes. It may also do so to protect users’, our, or others’ rights, property, or safety.

In a business transition. In the event Panorama goes through a business transition, such as a merger with, acquisition by or sale of all or a portion of its assets to another company, or other corporate change, including without limitation during the course of any due diligence process, personal information maintained by Panorama may be disclosed or transferred to the other company and other relevant parties as part of the process in accordance with applicable law and written agreements with Clients. Any successor entity would be required to comply with applicable law in its handling of personal information and to maintain data privacy and security, and retention policies that are consistent with, or exceed, the principles of this Client Information Policy.

Access to student or education records

Parents or guardians may contact their school or district with inquiries and requests about their child’s personal information, including requests to access their child’s personal information or have it deleted and requests that certain personal information not be collected or used. If a parent or legal guardian contacts Panorama with a request or inquiry about their child’s personal information, Panorama will notify the Client of the request, unless Panorama’s written agreement with the Client or applicable law requires otherwise. 

Information security safeguards

Panorama treats personal information received from Clients as confidential. Panorama implements administrative, technical, and physical security procedures reasonably designed to protect the personal information stored on its servers, which are located in the United States. Panorama uses security safeguards such as physical access controls to buildings and files, data encryption, Secure Sockets Layer (SSL) cryptography, two-factor authentication, and firewalls to help prevent unauthorized access. Panorama employees who may have access to personal information are required to protect such information. Please note that even with safeguards, neither the Internet nor any data storage system can be guaranteed to be 100% secure. In the event of a breach of security, we take steps to notify Clients and for mitigation as required under our written agreements with Clients and applicable laws. Unless otherwise required by written agreement with a Client, or otherwise requested in writing by a Client, Panorama will retain that Client’s information for as long as they remain a Client and as long as necessary to continue providing services to that Client. Panorama may also preserve information to comply with its tax, accounting and financial reporting obligations or if it believes it is otherwise legally or contractually obligated to do so. 

Written agreements

If this Client Information Policy expressly contradicts a Client’s written agreement with Panorama as to data privacy and security practices, the written agreement will govern to the extent of the contradiction.

Changes to this Policy

Panorama may modify this Client Information Policy to reflect new legal requirements or as its information practices evolve. With regard to any material changes to this Client Information Policy, then-current clients will be notified of such via email and will be required to acknowledge the change. We will post any adjustments to this Client Information Policy on this web page, and the revised version will be effective when it is posted (or as otherwise indicated at the time of posting). The effective date of any version of this Client Information Policy will always be posted.

Questions and Contact information

Clients may contact Panorama at privacy@panoramaed.com or their account representative with questions about this Client Information Policy. They may also contact Panorama at:

Panorama Education
24 School Street, 4th Floor
Boston, MA 02108
privacy@panoramaed.com

Effective Date: March 29, 2023
Last Updated Date: March 29, 2023